F.A.Q.

• How do I know if a record or CD is in stock?
• Can I order by telephone or fax?
• What forms of payment do you accept?
• How do I know you have received my order?
• How long do you take to despatch an order?
• Can I place an order now for despatch at a later date?
• I am having problems using the shopping cart - what should I do?
• Is ordering from Juno's web site secure?
• Can you guarantee delivery on or by a particular date?
• A record/CD I recently saw on the web site is no longer listed - can I still order it?
• If a record is not listed, can you order it in for me?
• Do you sell second-hand records?
• Do you give discounts for large orders?
• How long will my order take to arrive?
• Do you have a shop I can visit?
• Is it possible to collect my order from your offices, instead of having it mailed?
• When will my card be charged?
• How will the package be delivered?
• I don't want to receive any promo or white label copies - can I request this?
• Will I receive an invoice with my order?
• Can you supply a pro-forma invoice before I order?
• I am ordering from outside the EU - will VAT be deducted from my order?
• I am ordering from a company inside the EU - can you deduct VAT from my order?
• Can you supply wholesale orders to shops and distributors?
• Can I add items to an order I have already placed?
• What if my card payment is not authorized?
• What if my records are lost in the post?
• What if my order is damaged in transit?
• If I order from outside the UK, will I pay customs charges?
• What if I receive a faulty record or CD?
• What if I do not like the records I have ordered? Can I return them?
• I am ordering from outside the UK and have received only part of my order - why is this?

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